Resetting Your Smarty PANCE Password Safely

Smarty PANCE uses separate sign-ins for the main membership website, QBank, and community. Reset your password on the same platform where you are trying to sign in.

Choose the correct sign-in page

For a fuller explanation, see Start Here: Choose the Right Smarty PANCE Login.

Reset your password

  1. Open the correct sign-in page above
  2. Select the Forgot password or Lost your password link
  3. Enter the email address used for that account
  4. Check your inbox for the reset email
  5. Open the newest reset email and follow its link
  6. Return to the same sign-in page and use the new password

If the reset email does not arrive

  • Check spam, junk, promotions, quarantine, and filtered folders
  • Search the inbox for Smarty PANCE and password
  • Confirm you used the email address associated with the account
  • If you requested several emails, use only the newest reset link
  • School and hospital systems may block automated messages, so check with your email administrator when appropriate

If the new password still does not work

  • Confirm you returned to the same platform where the password was reset
  • Temporarily disable password-manager autofill and type the password manually
  • Try a private or incognito window
  • Check for extra spaces when copying the email address or password

Still need help?

Contact Smarty PANCE support and include the sign-in page, account email, exact error message, browser, and device. Please do not send your password.

Last reviewed: August 2026

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