Smarty PANCE Support: Start Here
Welcome to Smarty PANCE support. Use this guide to reach the right answer quickly.
I cannot sign in
Smarty PANCE has separate sign-ins for the main membership, QBank, and community. Start by identifying which platform you need, then use the password-reset link on that exact sign-in page.
I need QBank access
The QBank is included with every active membership but requires a separate activation. Check the purchase-email inbox for an invitation. Members who never received one can contact support with the subject Need QBank access.
I need to renew, extend, or confirm my plan
Sign in to your existing main account before using the member extension page. Smarty PANCE memberships do not automatically renew.
I am preparing for an exam
- PANCE: use blueprint lessons plus mixed and targeted QBank exams
- PANRE/PANRE-LA: use PANRE material, custom QBank filters, and the topic search tool
- EOR: choose the course for your current rotation
- EOC: use the dedicated EOC course
I found an error or technical problem
Send the page URL or question ID, exact error message, device/browser, steps to reproduce, and a screenshot. Never send your password or full card details.
I need a refund, receipt, military discount, or group access
- Refund policy and PANCE/PANRE pass guarantee
- Military and veteran discount
- Institutional and group pricing
- Receipt or reimbursement-document request
Contacting support
Stephen and his team personally handle all Smarty PANCE support inquiries. These details help us solve your problem faster:
- The email address on the account
- The page or question involved
- The exact message displayed
- Your browser and device
- A screenshot with sensitive information removed
Last reviewed: August 2026