QBank Access: Invitations, Activation, and First Login
The Smarty PANCE QBank is included with every active Smarty PANCE membership, but it lives on a separate exam platform. A one-time invitation connects your membership to your QBank account.
New members
- Look for a QBank invitation at the email address used for your Smarty PANCE purchase
- Check spam, junk, promotions, and filtered folders
- Open the invitation and complete account activation
- After activation, sign in at exams.smartypance.com/login
Existing members who never received QBank access
If your Smarty PANCE membership began before the current QBank was introduced, your QBank profile may need to be connected manually.
Contact support using the subject line Need QBank access. Include the email address on your main Smarty PANCE account.
If the invitation is missing or expired
- Search your inbox for Smarty PANCE, QBank, and invitation
- Check whether your purchase used a school, work, Apple Pay, PayPal, or another email address
- Do not create several QBank profiles with different email addresses
- Contact support so we can verify the correct account and resend access when appropriate
If you can sign in but see the wrong access
This often means the QBank profile and main membership use different email addresses, or an institutional code was activated under another profile. Send support:
- Your full name
- The email address used for the purchase or school access
- The email address used in the QBank
- A screenshot of the access message
Important security note
We will never ask you to email your password. Use the password-reset link on the correct sign-in page, or contact us with the account details above.
Last reviewed: August 2026