Report a Question Error, Typo, Broken Link, or Technical Problem

Found a possible question error, typo, broken link, or technical problem? Thank you for telling us. A precise report helps Stephen and the Smarty PANCE support team reproduce the issue and send it to the right place quickly.

For a QBank question

Use the report or feedback control on the question whenever it is available. Include:

• The question ID or a direct link
• The exam name or question set
• What appears incorrect or unclear
• The answer you believe should be reviewed and why
• A current clinical source when the concern involves medical accuracy

For a lesson, topic page, or broken link

Send support the exact page URL and the heading or sentence involved. A screenshot is helpful, especially when the problem is visual.

For a technical problem

Please include:

• The page URL
• The email address on your account
• Your device and browser
• The steps taken immediately before the problem
• The exact error message
• A screenshot or short screen recording when possible

Quick troubleshooting before you write

• Refresh the page once
• Sign out and sign back in on the correct platform
• Try a current version of Chrome, Safari, Firefox, or Edge
• Temporarily disable browser extensions that alter pages or block scripts
• Try a private or incognito window to rule out a stale session

Protect your privacy

Do not send your password, full card number, or unrelated medical information. Screenshots should be cropped or redacted if they contain personal details.

Last reviewed: August 2026