Refunds, Cancellations, and the PANCE/PANRE Pass Guarantee
We want you to feel confident about your Smarty PANCE purchase. Eligibility depends on the reason for the request and the published policy in effect for your purchase.
Standard satisfaction refund
If you are unsatisfied, you may request a full refund within 60 days of purchase. Review the complete Smarty PANCE refund policy for current terms.
If you did not pass the PANCE or PANRE
The published pass guarantee applies to the PANCE and PANRE. Eligible members may request either a refund or a complimentary 12-month extension when the request is made within one year and the policy requirements are met.
The PANCE/PANRE pass guarantee does not apply to EOR or EOC exams.
How to request help
Contact Smarty PANCE support and include:
- The email address used for the purchase
- The approximate purchase date or order number
- Whether you are requesting a refund or an extension
- For a PANCE or PANRE guarantee request, the exam and exam date
Please do not send card numbers, passwords, or unnecessary sensitive records. We may request limited documentation if it is needed to confirm eligibility.
Accidental or duplicate purchases
If you believe you purchased twice, send both receipt or order numbers before placing another order. Two charges can represent separate products or extensions, so support will review the transaction history first.
Cancellation and automatic renewal
Smarty PANCE memberships do not automatically renew. If you no longer need access, no subscription cancellation is required for a standard membership. If you are seeing a charge you do not recognize, contact us so we can identify it.
Last reviewed: August 2026